Financing your vehicle – Frequently asked question
Who are we?
Who regulates us?
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
For the provision of finance, Lakeside Car Sales Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 670692.
You can check this information at https://www.fca.org.uk/
Use this information to decide if our services are right for you.
Which service will we provide for you?
All finance is subject to status and income. Written quotation on request. We act as a credit broker, not a lender. We work with a number of carefully selected credit providers who may be able to offer your finance for your purchase. We are only able to offer finance products from these providers.
We will explain the key features of those products to you and make a recommendation based on the affordability which is suitable for your demands and needs at the time it is made.
We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.
We may receive a commission payment from finance providers should you decide to enter into a finance agreement with the via us.
Our Insurance Services:
At present we do not offer any insurance products.
What to do if you have a complaint
To register a complaint contact us by either:
or write to us at: Lakeside Car Sales Limited, Unit 9 Lakeside Trading Centre, Beoley Road East, Lakeside, Redditch, Worcestershire B988PE
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should follow our complaints procedure. If we are unable to resolve your complaint satisfactorily you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at www.financial-ombudsman.org.uk